Zoho CRM empowers the sales force, executives, and management with sophisticated sales force automation functions such as, lead generation & qualification, sales pipeline analysis, sales stage & probability analysis, competitor analysis, real-time sales forecasting, sales quota management, sales reports & dashboards and other useful metrics. These functions give a business an opportunity to completely focus on customer life-cycle (lead generation - acquisition - conversion - retention - loyalty) rather than sales process, thus increasing sales revenue.
Zoho CRM has sales force automation modules such as, leads, potentials, accounts, contacts, and sales-forecasting. You can accurately track all business opportunities and close more deals in less time. Additionally, you can identify bottlenecks in the sales process in advance, thereby effectively utilize existing customer data for future cross-selling and up-selling opportunities.
The Zoho CRM Outlook Plug-in is a productivity enhancement tool that empowers Microsoft Outlook(R) CRM users to synchronize their customer-related contacts, calendar, tasks and emails with Zoho CRM. In addition, you can add customer-related Inbound and Outbound Outlook mails to Zoho CRM service as a Case or associate to the CRM Contacts.
Microsoft Exchange Server: